GoToAssist Expert

GoToAssist Expert is a remote support software that allows technicians to assist customers through screen sharing, file transfer, and remote control.

GoToAssist Expert works by establishing a secure connection between the technician and the customer's device, enabling the technician to remotely view and control the customer's screen.

Yes, GoToAssist Expert is compatible with Windows and macOS computers as well as iOS and Android mobile devices, allowing technicians to provide support from various platforms.

Yes, GoToAssist Expert prioritizes security by using end-to-end encryption to protect data transmission. It also requires the customer's consent before starting a support session.

GoToAssist Expert offers features such as remote desktop control, file transfer, chat communication, session recording, annotation tools, and integration with service desk platforms.

Yes, GoToAssist Expert allows technicians to customize the support interface with their own branding elements, providing a consistent experience for customers.

Absolutely, GoToAssist Expert is designed to handle high-volume support environments with features such as session queue management, routing rules, and reporting capabilities.

Yes, GoToAssist Expert provides detailed reporting and analytics on support sessions, technician performance, customer satisfaction, and more, helping organizations improve their support operations.

Yes, GoToAssist Expert enables technicians to collaborate by inviting others to a support session, allowing multiple technicians to work together to resolve complex issues.

Yes, GoToAssist Expert offers a free trial period for new users to test its features and capabilities before making a purchase decision.